Terms of privacy and purchase

  1. About the company
    Backamo Chocolate and Backamo Frukter are wholly owned brands of Hallsberg Chocolate Company AB (the Company), with registered office in Häggeby. The company's postal address is Handelshuset - Esplanaden 1, 694 35 Hallsberg. If you wish to get in touch with us, please send an email to info@backamochoklad.se with your query and contact details.

  2. Order
    Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details about the products, price, billing and delivery address. If there is any error in the order confirmation, please contact us immediately by e-mail to info@backamochoklad.se.

  3. Delivery
    Our normal delivery times are 3-4 days. NOTE! Orders placed on weekends will be shipped the following Monday at the earliest. If there are any delays in delivery (without us notifying you of a longer delivery time), please contact us at: info@backamochoklad.se.

  4. Prices
    All prices in the shop are in SEK and all prices include 25% VAT. We reserve the right to change prices due to price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

  5. Right of withdrawal
    When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the date you have received an item that you have ordered.

    1. When exercising your right of withdrawal:
      You must notify us that you regret your decision. The notice must be sent to us info@backamochoklad.se. Your message must clearly state your name, address, e-mail address, order number and the goods to be returned. You should return the products to us immediately and at the latest within 14 days of the withdrawal notice. You are responsible for the return freight, the correct delivery method and the condition of the products upon return, the products should therefore be sent well packed and in their original packaging. We reserve the right to deduct from the amount of the refund an amount equal to the depreciation in value compared to the original value of the product in case of used or damaged products.

    2. The right of withdrawal does not apply to:

      • Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
      • Custom-made product, which has been tailored specifically for you or has a clear personal touch according to your wishes. Services that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal.
      • Goods that can deteriorate quickly, such as food. For more on the legal right of withdrawal, see here.
  6. Complaints and appeals
    We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the defect free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.

    1. How do you go about making a complaint?
      Any error or defect should always be complained to info@backamochoklad.se stating your name, address, e-mail address, order number and a description of the error. If we are unable to rectify the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will pay the return freight for accepted complaints. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow the guidelines of the Swedish Complaints Board, see arn.se

  7. Disclaimer of liability
    We accept no responsibility for indirect damage that may occur due to the product. We accept no responsibility for delays/failures due to circumstances beyond the company's control (Force MajeureThese circumstances may include, for example, labour disputes, fire, war, government decisions, reduced or non-delivery from suppliers. Furthermore, no responsibility is taken for any changes to products/product characteristics made by the respective supplier and other factors beyond our control.

  8. Product information
    We reserve the right on any typographical errors on this website as well as final sale of products. We do not guarantee that the images represent the exact appearance of the products as some color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

  9. Information aboutcookies
    According to the Electronic Information Act, visitors to a website must be informed for privacy purposes that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting asks to be stored on your computer in order to provide access to various functions. It is possible to set your browser to automatically refuse cookies. More information can be found on the Post and Telecom Authority's website.

  10. Personal details
    By shopping on the company's website, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis. Hallsberg Chocolate Company AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to process your order and in those cases where you have requested newsletters or promotional offers - in order to tailor marketing to your individual needs.
    The information below is a summary of how, in accordance with General Data Protection Regulation (GDPR) stores and processes your data.

    1. What is personal data?
      Personal data is any information that can be directly or indirectly attributed to a natural person.

    2. What data do we store?
      In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example to fulfil the contract between us or to comply with a legal obligation under, for example, the Accounting Act.

    3. Legal basis

      In connection with a purchase, your personal data will be processed in order to fulfil the contract with you. Marketing, promotions and similar mailings are done with your consent.

    4. ata is shared and for what purpose?

      1. Payment service provider
        When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and phone number. If you choose to pay by invoice, your personal identity number is also stored with the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud.
        The payment providers (payment services) we use are: Stripe.

      2. Shipping company
        In order to deliver your orders and complete our agreement, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile phone number may also be shared with the shipping company for notification purposes.
        The shipping companies we work with are: Shiplink.

      3. Newsletter
        If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
        We use MailChimp to send out newsletters.

    5. Right of access
      You have the right to obtain extracts of all information held about you by us. Extracts are delivered electronically in a readable format.

    6. Right to rectification
      You have the right to ask us to update inaccurate information or complete information that is incomplete.

    7. The right to be forgotten
      You can ask for your personal data to be deleted at any time. There are a few exceptions to the right to erasure, such as if it is to be retained because we need to comply with a legal obligation (for example, under the Accounting Act).

    8. Responsible for data protection
      Hallsberg Chocolate Company AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

    9. Protection of personal data
      We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords. We use the WordPress platform as our website provider and have Loopia AB, a Swedish company based in Västerås, as our web hosting provider.

  11. Changes to the terms of privacy and purchase
    We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the Website. The amended terms and conditions will be deemed to have been accepted upon placing an order or visiting the website.

  12. Litigation and choice of law
    In the event that a dispute cannot be resolved by agreement between the company's customer service and the customer, you as a customer can turn to the Swedish Complaints Board, see arn.se. If you live in an EU country other than Sweden, you can submit a complaint online via the European Commission's dispute mediation platform, see http://ec.europa.eu/consumers/odr
    In the event of a dispute, we will follow the decision of ARN or equivalent dispute resolution body.
    Any dispute concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.